Our Service
Pre - Sales Service
- Product Consultation: The company provides professional product consultation services. Its staff will patiently answer customers' questions about swimming pool lights, including product features, performance, installation methods, and energy consumption, to help customers understand the products comprehensively.
- Free Sample Provision: The company can provide samples for customers to evaluate the quality. Customers can directly experience the appearance, brightness, and color temperature of the products, so as to make more accurate purchase decisions.
- Customized Solutions: According to customers' specific needs and the characteristics of swimming pools, such as size, shape, and style, the company designs customized lighting solutions to meet customers' individual requirements.
In - Sales Service
- Order Processing:
Once the customer places an order, the company will arrange production and delivery as soon as possible. The production lead - time is approximately 2-4 weeks, and the company can also arrange shipping by sea or air according to the customer's preference.
- Technical Support:
During the sales process, the company provides technical support to customers.
- Regular Communication:
The company keeps in regular contact with customers, notifying them of the production progress and delivery time of the order.
After - sales Service
- Warranty Service: The company offers a two - years warranty for its products. During the warranty period, if there is a quality problem with the product, the company will repair or replace it free of charge.
- Customer Service Hotline: The company has a dedicated customer service hotline. After - sales staff are available to assist customers with any inquiries.